Services & Maintenance
On-site preventive maintenance is available for any kind of resistance welding machine. TSM's services and maintenance are available within Malaysia and Singapore, designed to meet the varied needs of our customers.
Service overview
On-site preventive maintenance.
TSM's On-Site Preventive Maintenance Service provides the on-site service activities set out on this page (the “Service Description”). The service is only available for purchase at the point of sale. All services included are tied to the customer's system and are not transferable between systems.
The Preventive Maintenance service provides on-site preventive care for resistance welding machines, on a yearly, semi-annual or quarterly schedule. A TSM certified engineer comes to the customer's site and carries out preventive care to make sure the customer's systems are in accordance with specifications.
- Schedule
- Yearly, semi-annual or quarterly
- Coverage
- Malaysia & Singapore
- Machines
- Any kind of resistance welding machine
The service includes
- Yearly, semi-annual or four-times-yearly visits on site, as purchased by the customer and stated on the invoice
- TSM output current diagnostic test on the machines
- Inspection and cleaning of pneumatic devices and seals
- Re-filling of pneumatic lubricant oil or grease
- Copper and cable conductivity inspection and cleaning
- Water flow inspection, cleaned if necessary
- Basic cleaning of the machine (exterior only)
- Making sure the controller and firing device are functioning, cleaned if necessary
- An inspection-check result for the customer
- A list of damaged or expired components; their prices are quoted accordingly
- Advice on weld quality and machine condition
If TSM or a TSM-designated service provider is asked to perform services or activities outside the scope of this Service Description, TSM will request an approved work order. The activities and pricing are then set out in an approved work order or a customised statement of work.
Not included
- Repair or change of products or applications, or any activity not specifically described in this Service Description
- Controller software repair, installation or configuration
- Recovery or transfer of welding condition data
- Re-configuring an existing transformer ratio
- Warranty service or support for third-party systems
- Troubleshooting of the input power cable, circuit breaker and MCCB
- Troubleshooting of attached third-party automation systems (such as PLC or relay logic systems)
- Controller configuration of any kind
- Installing or removing machine parts
- Transfer of machine parts
- Disaster recovery
Responsibilities
Who does what.
- Provide the machine brand and serial number
- Provide the model type or number of the machine
- Identify the location of the system that needs preventive maintenance
- Give TSM 24 hours' notice if you wish to rearrange your appointment; otherwise additional charges may apply
- Provide a single point of contact to work with the TSM technician
- Make sure the point of contact is available to give the TSM technician the information needed to complete the work
- Provide a safe and suitable working environment for the service
- Provide access to buildings, security escorts and parking (at no charge) while the service is carried out
- Contact the customer to schedule the preventive maintenance visit according to the services purchased
- Carry out the preventive maintenance service according to the standard specifications
- Provide an inspection-check result once the preventive maintenance service is complete
Refurbishment
Refurbished machines, 12-month warranty.
TSM keeps a complete stock of resistance welding machines ready to be refurbished to our customers' requirements. Every machine part is fully reconditioned, with terms and conditions complete with a 12-month parts and labour warranty.
- Parts
- Fully reconditioned
- Warranty
- 12 months, parts and labour
Important additional information
Claims of confidentiality or proprietary rights: the customer agrees that any information or data disclosed or sent to TSM, by telephone, electronically or otherwise, is not confidential or proprietary to the customer. This Service Description is subject to and supplements the terms and conditions of any applicable overriding signed agreement between the customer and TSM and, in the absence of such an agreement, TSM's standard Terms and Conditions of Sale, Service and Technical Support. If this document and those terms and conditions conflict, this document prevails. TSM reserves the right to make improvements or changes to this document and to the products and services described at any time, without notice or obligation.
Request a service.
Tell us about your machines and what you need for Services & Maintenance. Our team replies with advice and a quotation.